Troubleshoot Printer Stuck in Offline Status in Windows

Troubleshoot Printer Stuck in Offline Status in Windows


If your printer is stuck in Offline Status that means there is a communication barrier between your computer and printer. This obstruction can be sometimes resolved by just turning on the printer but sometime it will make you do lots of hard work. In order to save yourself from doing hard work in researching the issue than solving it, you can get help from a team of experts. You can reach them at HP Printer customer care number 1-800-234-6190 available at day-time and night-time too without any location issue.

How to troubleshoot Offline status of the printer

Check the connection

  • First, unplug all the cables and then plug it back properly
  • Make sure the cables are not damaged, if they then try replacing it
  • Restart the computer and printer and see if the problem is solved or not
  • Check to see if the internet connectivity is available or not.

Set Printer to Online Mode

  • Open the Control Panel
  • Then click on Device and Printer
  • Right-click on the name of your printer
  • Make sure that ‘Use Printer Offline’ menu is not ticked from the drop-down menu

Run troubleshoot

Run the troubleshoot if the issue is related with your windows printing subsystem. It will automatically run the scan and after finding the issue result will be shown.

Add the printer again

One of the best ways to solve this issue is by removing the printer and then re-installing it. In this process of the installation, a window will make sure that all the settings of the printer are fulfilled and correct and make sure that installation process is completed properly.

Use software available for Printers

Try using the software which came as a bonus utility with your printer that is HP Print and Scan Doctor. They can diagnose the printer on the network and fix the issue which might cause the printer to appear offline.


Fixing the Offline issue on your own is a pretty much tiring job. So why not take help from the experts through HP Printer customer care available at all time. They will give all the required help needed to solve the issue from the root. You can reach them at any time from anywhere despite time and location constraints.


Source URL: Troubleshoot Printer Stuck in Offline Status in Windows

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