Right from the day early computing became commercial, businesses have been facing a set of varied challenges. Such technologies are not cheap and cannot be easily acquired, forget maintaining it. And the expertise required to maintain these technologies is not easily available, is expensive to find, recruit, hire, and retain.
In the early 60s, time-sharing of mainframe computing resources was invented. With that, budding companies have always found ways where they can make computing accessible and affordable to businesses who are not able to justify owning computers of their own.
This is where managed service providers or MSPs came in to deliver a broad range of computing services to businesses of different types, sizes, and scale. Microsoft, a reputed IT managed service provider, says that 96 percent of Fortune 500 companies have at least one of their cloud offerings, and 90 percent have at least two.
According to estimates, the managed services market is expected to reach over 190 billion U.S. dollars in size in 2019, with forecasts suggesting that this number could grow to nearly 300 billion as early as 2023.
The ever-changing business paradigm today has made it essential for organizations to retain their competitive edge, and the ones who overlook this opportunity wll find themselves at a disadvantage compared to leading-edge firms.
In order to save time and utilize resources optimally, organizations seek process transformation with a focused approach and methodology.
The term ‘managed services’ is quite broad and it covers a plethora of things. In terms of IT, managed services refer to a third party IT provider or an IT managed service provider (MSP), who is responsible for managing a part or all of a business’s IT needs.
There are managed packages which have been designed to act as a full tech team, since there is no one-size-fits-all package for a company.
Backup as a Service
This type of service is designed around backups and recovery. All the data stored on your infrastructure gets duplicated and is then stored on a secure off-site server. The overall frequency of backups depends on the type of recovery plan you choose.
The company provides a disaster recovery plan or a DRP, which lays out what will happen when or if your digital environment goes south, setting specific expectations for a Managed Services Provider.
These plans have been engineered around Recovery Time Objections (RTO) and Recovery Point Objections (RPO) which you set with the MSP at the start of the deal.
An RTO is how quickly you expect to have your systems restored, up and running. On the other hand, Recovery Point Objective or RPO is the age of the files you expect to be restored. Your MSP outlines how often they run backups off of the RPO you set
In case of a failure, when you expect the files restored to you after a backup to be no more than an hour old, an MSP is obliged to run backups at least every hour.
Desktop as a Service
The entire backend of your Virtual Desktop Infrastructure or VDI is hosted by your service provider with Desktops as a Service (DaaS). Whenever you log in to your DaaS, you will find that the entire operating system is being run from the MSP’s virtual cloud infrastructure.
You can access DaaS by software on a computer, or online. It is considerably easy to access, but the VDI ads an extra level of security. If your company works with sensitive data and you have a BYOD policy, DaaS is a great solution for you.
Just as the name suggests, for Data Analysis as a Service, the provider will monitor, capture, and analyze network data in order to help companies implement more effective business solutions
In return, all the solutions that are proposed are responsible for a change in procedure, an increase in revenue etc.
This is another name for unified communications where a company’s combined voice, video, chat, and email procedures are all stacked into one service. In this manner, all your employees are able to connect on one platform, instead of logging into a bunch of different applications. Some of the services under managed communication packages include:
- Instant Messaging
- Video Conferencing
- Hosted Phones
- Virtual Rooms or Spaces
- Calendar Sharing
- Administrative Portals
- File Sharing
With the overall increase in demand for better, more sophisticated services and products, IT companies need to unburden themselves from procedures that take up a big chunk of their time and effort. By unloading these processes to a reputed MSP, they can focus more on their services and products, gain a competitive advantage, and maintain the momentum of their company.