This article is designed for new techs, as a very basic introduction to electronics and electricity, and to tools, instruments and their use.
REQUISITE SKILLS To become a laser printer technician, you need to have certain skills and tools. Briefly stated, you need to know about:
1. Which tools are essential and which are nice to have.
2. How to use the tools.
3. Test equipment.
5. How to use a multimeter.
Laser Printer Tools and Use
Ninety percent of all hp printer repairs can be accomplished with nothing more than three tools:
(1) a magnetized 6-inch, #2 Phillips head screwdriver;
(2) a magnetized, small-bladed screwdriver and
(3) a pair of needle-nose pliers.
That's it-only three primary tools. However, you will carry a whole lot more with you in your toolbox. The toolbox itself is worth discussing.
Early techs in this business were copier techs looking for opportunity. Understandably, they came to our business with their briefcase-style, 400-tool kits. While that works fine for the copier industry, it doesn't relate to the printer business.
Copier techs started with a different philosophy. Their copiers broke a lot. That meant customers were inclined to question the quality of the machines and that technicians had to spend a great deal of time at customer sites.
Early in its history, copier guys set a pattern for its techs. They decided that, to combat questions of quality, they would establish an inordinate standard of competence and professionalism in their technical field force. If the machines were going to fail often, the technicians weren't. Machine failure was blamed on the incredible nature of the machines and the extraordinary demands placed upon them. The techs were dressed and equipped like investment bankers.
When a machine broke, a team of three-piece suits equipped with attache cases (cleverly converted to carry an incredible array of tools and hardwares) descended upon it and proceeded to return it to service with all the drama and professionalism exhibited in a hospital operating room.
Customers were impressed by this. Previously, service personnel had been "blue-collar" types, who earned a blue-collar reception on site.
The items they fixed were generally low-maintenance, and their visits to the workplace uncommon. The copier man, however, was in the office quite frequently, sometimes weekly. It was important that he meld with the landscape and attract as little attention as possible. If any attention were to be drawn toward him, it was critical that it be positive in nature.
This explains the ridiculous attache toolkit, and the more ridiculous posturing that had technicians dressing like bankers in order to service machinery that was potentially as dirty as an automobile engine or undercarriage. It was customer driven and produced an image that the manufacturers wanted for their equipment.
Beyond that, the attache kits were no impediment to servicing the equipment; they kept the tools well organized and were easy to transport. In most offices, the "copier room" offered plenty of space to open an attache and leave it out while the repair was being accomplished.