This article is designed for new techs, as a very basic introduction to electronics and electricity, and to tools, instruments and their use.

REQUISITE SKILLS To become a laser printer technician, you need to have certain skills and tools. Briefly stated, you need to know about:

1. Which tools are essential and which are nice to have.

2. How to use the tools.

3. Test equipment.

4. Electricity.

5. How to use a multimeter.

Laser Printer Tools and Use

Ninety percent of all hp printer repairs can be accomplished with nothing more than three tools:

(1) a magnetized 6-inch, #2 Phillips head screwdriver;

(2) a magnetized, small-bladed screwdriver and

(3) a pair of needle-nose pliers.

That's it-only three primary tools. However, you will carry a whole lot more with you in your toolbox. The toolbox itself is worth discussing.

Early techs in this business were copier techs looking for opportunity. Understandably, they came to our business with their briefcase-style, 400-tool kits. While that works fine for the copier industry, it doesn't relate to the printer business.


Copier techs started with a different philosophy. Their copiers broke a lot. That meant customers were inclined to question the quality of the machines and that technicians had to spend a great deal of time at customer sites.


Early in its history, copier guys set a pattern for its techs. They decided that, to combat questions of quality, they would establish an inordinate standard of competence and professionalism in their technical field force. If the machines were going to fail often, the technicians weren't. Machine failure was blamed on the incredible nature of the machines and the extraordinary demands placed upon them. The techs were dressed and equipped like investment bankers.


When a machine broke, a team of three-piece suits equipped with attache cases (cleverly converted to carry an incredible array of tools and hardwares) descended upon it and proceeded to return it to service with all the drama and professionalism exhibited in a hospital operating room.


Customers were impressed by this. Previously, service personnel had been "blue-collar" types, who earned a blue-collar reception on site.


The items they fixed were generally low-maintenance, and their visits to the workplace uncommon. The copier man, however, was in the office quite frequently, sometimes weekly. It was important that he meld with the landscape and attract as little attention as possible. If any attention were to be drawn toward him, it was critical that it be positive in nature.


This explains the ridiculous attache toolkit, and the more ridiculous posturing that had technicians dressing like bankers in order to service machinery that was potentially as dirty as an automobile engine or undercarriage. It was customer driven and produced an image that the manufacturers wanted for their equipment.

Beyond that, the attache kits were no impediment to servicing the equipment; they kept the tools well organized and were easy to transport. In most offices, the "copier room" offered plenty of space to open an attache and leave it out while the repair was being accomplished.


E-mail me when people leave their comments –

You need to be a member of The Brooklynne Networks to add comments!

Brooklynne Brands & Services


TicketENVY- Find & Buy Sold out Concert, Sports and Theater Tickets Worldwide

SeksCity Toys- Adult Pleasure Aids and Supplies (Must Be 18+)

SportsBrook- Fully Licensed Online Urban Sports Betting and Gaming Platform (Coming Soon)

KaratCity- Helping to provide regular people save and spend GOLD

VerticalRents- Helping Landlords mange and engage their Tenants Easier

MyTeleMedics- Get your Personal and Family Remote Healthcare Services NOW

FunderPass- Crowdfunding Platform for Urban Communty Projects Cause Activism and Upstanding Individual Needs

JesusBless MeCrowdfunding Plarform for Christian Based orgs in the City of Churches


Brooklynne Info Weekly- News nd Events of featured Brooklyn Entrepreneurs and Community Related Issues

Brooklynne Style Daily- Brooklyn & NYC Based Style and Fashion News

Brooklynne Shop- Exclusive Graphic Designs from Featured Artists and Partners

Brooklynne Hookups-  Find Urban Dates and HookUps

Local Business Services by The Brooklynne Agency- Full Service Digital Marketing and Development Marketplace

Brooklynne Social - Free Social Media Marketing Mgmt Platform for Brands

The Brooklynne Agency - Office

Phetch.Co Ordering Mgmt

Xpurts by Phetch - Have REMOTE private conferences and meetings with Professional Experts

Go Phetch - Multi Cuisine Order and Delivery Mgmt Facilites and Marketplace for local Ethnic Food Providers in Brooklyn (Coming to NYC HOU DMV  & ATL)

Phetch IT- Order for Delivery Food Groceries Alcohol & Laundry from your favorite Independent merchants in your Area(Coming to NYC HOU DMV and ATL)

Phetch Charg- Start an Electric Vehicle Charging Station at yur Urban locations Tdday