Dell Backup & Recovery’ not working on Windows

Dell Support

How to fix ‘Dell Backup & Recovery’ not working on Windows?

One of the biggest disadvantages of digital documents is data corruption or loss of data when files are accidentally deleted. Attacks by a virus or by hackers is also a concern among users. As a safeguard against these possibilities, Dell has developed a backup and recovery tool to help its users. The Dell Backup & Recovery application is specially designed so that users can protect important digital documents and retrieve them when required. With so many important documents stored in one place, it is understandable that when Dell Backup & Recovery is not working users will feel the need to contact contact for dell technical support as soon as possible.

Dell products are designed so that they are compatible with all operating systems. Even then users can expect certain system glitches now and again. There are many reasons why Dell Backup & Recovery stops working on Windows. It is possible that your system does not have the basic requirements to run the application or it could be that there was a virus in your system even before you installed Dell Backup & Recovery. Here are some suggestions you can follow when you notice that the Dell Backup & Recovery has stopped working:

Methods to fix the ‘Backup & Recovery not working on Windows’ error

Method 1: Download Dell Backup & Recovery Alternate Tool

This software will allow you to back up the entire Windows system for free. This way you can easily restore the system to the last time the Dell Backup & Recovery was working. To download the alternate tool simply follow the steps mentioned below:

  • Install and run the alternative backup tool and then click file backup
  • Select the required files that you need to back up
  • Choose an appropriate destination where to save the files and then click Proceed
  • You will be prompted with a question to back up Windows files or system to any other external storage device.

Method 2: Repair and fix ‘Dell Backup & Recovery not working’ Error

If the alternate tool method mentioned above is not sufficient you can try and fix the error by making sure all the required updates are in place. Have a look at the steps given below and cross-check the updates on your system:

  • Check to make sure you are using the latest version of the Dell Backup & Recovery application.
  • Update Windows device drivers. This can be done through the Device Manager. Go to ‘Expand Disk Drivers’ and right click on your disk and then select ‘Update driver software’.


May Also Read -: My Dell Computer Running Slow on Windows 10


The Dell Backup & Recovery application comes in two different versions, Basic and Premium. When the tool is not working, it is possible that the troubleshooting methods you need to use may vary depending on which version of the application you are currently using. In that case, you will have to contact Dell Helpline Number to receive additional support. You can speak to a certified expert who is available 24 hours a day and you can get more information on the different features of Dell Backup & Recovery.


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