Over the years, Accor Vacation Club has been satisfying the vacation needs of its thousands of members. Most of them have rave about their experience and about how Accor Vacation Club goes over and beyond their duties to please them.

While grateful for the positive feedback from long-time members, Accor Vacation Club continues to address the complaints they sometimes get. Most of the complaints boil down to the failure to understand how vacation clubs operate. This can be expected because most buyers do not read the fine print when they buy a product. Not knowing what they’re getting into usually leads to misunderstanding.

Here are some of the complaints about Accor Vacation Club which we will try to address in simple terms:

 

Points schemes are complex

A common complaint about vacation clubs, not just Accor, is that the points schemes are complicated to follow. It would be better off if the consumer books his holidays by himself. The fact is, members of Accor Vacation Club are happy with the points-based scheme.

Members are given an annual allocation of Premiere Points, the Club’s currency, which they can use to stay at holiday locations.

  • The amount of points a member receives depends on their level of membership. The level of membership determines the length of the booking window for full-week reservations and the validity period (two years) of the points earned from the time of issue.
  • At the end of the validity period, unused points expire.
  • If you do not have enough points for the holiday you wish to take, you may borrow your points from your next year’s allocation.
  • Members who are friends or family may pool their points together and go on a holiday together.
  • Members may book for their guests and bring visitors at no additional charge.

 

It can be boring because you’d end up going to the same place every time.

Accor Vacation Club has individual club apartments in 24 different club resorts across Australia, New Zealand and Indonesia. You will find a resort that will suit whatever type of holiday you want. There are beach resorts if you want to go diving, snorkeling, surfing and other beach activities. If your preference is mountain trekking, Accor Vacation Club has a resort for that. During winter, if you want a ski vacation, there is a resort where that is the main attraction. Urbanites can also go on a holiday and still do urban activities in a venue that has a city vibe.

On top of the exiting club resorts, members can look forward to future club apartments. The developers of Accor Vacation Club continue to locate and procure club apartments to meet the needs of the members.

 

On top of the membership fee, there are other fees, so it really comes out as too expensive.

Signing up for a vacation club membership, but it is an investment in your lifestyle. If you consider going on a regular vacation a necessity for your well-being, then a membership is a worthwhile investment because it assures you of a top-notch vacation destination for life.

A club fee is charged to members and this ensures that the quality of the club property is maintained. This fee pays for ongoing operating expenses like management fee, landscaping costs, cleaning costs, repairs and other administrative expenses.

If you own a vacation home, maintaining it will be more expensive. You may also need to hire caretakers for its upkeep.

 

Members cannot discontinue their membership.

It’s true that membership continues up to the end of the club and cannot be canceled except during the cooling off period, which is seven days from the commencement of membership. Members have no right to withdraw from the club, but they can transfer their membership. Membership may be canceled following the death of the member.

Membership may be transferred by sale, gift or interstate disposition upon approval by the management of Accor Vacation Club. The member will shoulder fees incurred during the transfer.

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